Personal Medical Case Navigation
Leave no stone unturned in pursuit of the best medical outcomes
When a person is diagnosed with a serious medical condition, the days and weeks following can be incredibly stressful and confusing. Medix’ world-leading Personal Medical Case Navigation & Management Service enables your customers or members/employees to proceed through treatment with clarity and confidence, knowing they’re on the right path to the best possible healthcare outcomes.
Medix’ Personal Case Navigation & Management Service has improved the medical journeys of thousands of people.






benefits FOR YOUR MEMBERS/EMPLOYEES
Empower your members/employees to make the right decisions for their health
Unlike a typical second opinion service, Personal Medical Case Navigation supports your members/employees across the entire medical journey. Rather than a single opinion, we gather multiple perspectives, and support their decision-making process and implementation of quality medical care.
Enhance your members’/employees’ relationships
With our world-class, 360-degree case management and ongoing personal support, you can meaningfully engage with your members/employees at a critical point in their lives, improving their quality of life, enhancing their medical journeys and delivering improved outcomes..
Optimise care and reduce long-term health risks
By offering continuity of care, we help you optimise clinical pathways and reduce overall claims costs. By reaching the right diagnoses and implementing the best possible medical care, we reduce unwarranted healthcare variations and democratise quality healthcare.
THE PERSONAL MEDICAL CASE NAVIGATION JOURNEY
ENSURE YOUR MEMBERS/EMPLOYEES HAVE BETTER MEDICAL OUTCOMES
Personal Medical Case Navigation was the first service provided by Medix. Created in response to a clear global need for access to quality care, objective and informed medical decision-making, and a personalized approached, the service has harnessed clinical and digital innovation to improve the medical outcomes of millions of people since 2006. Since then, we have expanded our offering to a holistic, end-to-end service, including prevention and diagnostics, rehabilitation, COVID-19 management and mental health.

Your life, Our answers
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Unlike a typical second opinion service, Personal Medical Case Navigation offers medical and emotional support throughout your entire journey, for a minimum of three months and up to a year or longer, as needed. Rather than offer an individual specialist’s advice, we gather multiple opinions from local and global specialists and synthesise them to provide a 360-degree view and clarity. This patient-centric, expert-led approach empowers you to make decisions to achieve the best possible health outcomes.
This service doesn’t replace or undermine your doctor, but rather supplements and enhances your care. We work fully in collaboration with your treating medical team on a treatment plan and then monitor it throughout your journey, which helps you to move forward with confidence.
Our Personal Medical Case Navigation service is provided to our customers through either their insurance or their employer. Get in touch with us, or speak to your insurance adviser or HR department to understand if Medix is available to you.